Reviews Rosedale on Robson Vancouver

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Guest Reviews of the Rosedale on Robson in Vancouver

December 13, 2011
Stayed here with wife and young infant son about three years ago. Caught a lift from the airport with some friends. Large room, nice view.
Breakfast was very nice, so was the pool.
Staff were very friendly - they helped me fit a car seat into a hired car, something which would have taken me forever...and gave me directions, very helpful.
had food in the restaurant, but pricy but was OK.
Would stay again.

Guest Reviews of the Rosedale on Robson in Vancouver
December 11, 2011
We stayed for one night only while we were in town for the Sting concert. The hotel was great, the lobby, restaurant, room and yes hallways, were all very nice and clean. The bed and pillows were good and the room itself (room 1412) had a nice view of the library... Two flat screen tvs, a small kitchenette and a sitting room, nice size bedroom with queen bed. You can walk to everything, the Queen Elizabeth Theatre, shops on Granville and Robson, BC Place.... Would definitely stay again.... Front desk staff were very friendly and helpful!

Guest Reviews of the Rosedale on Robson in Vancouver
November 28, 2011
When we drove up to this hotel the outside and lobby was very nice. As soon as we went to the room we were very disappointed!! The room was very old, outdated. The bedding was old, I didn't even want to sit on it! The beds are not comfy. The bathroom is small. For the price we paid I would not go back! They need a major update done to the rooms here.

Guest Reviews of the Rosedale on Robson in Vancouver
November 21, 2011
Hotels are usually really bad or they are really good. This one is all over the map. The bad first: No reservation when I arrived. Booked thru Air Canada with my flight booking and no reservation. Showed them on my smart phone (thanks Apple) Finally gave me a room. Room was used. Macdonalds bags and stuff everywhere. Went back down stairs to the lobby and they gave us another room. Is was a nicer room on a higher floor and the VIP blue keys for free breakfast. The problem was that they never explained where the free breakfast was. Ate 2 breakfasts that I ended up paying for. Just explain your program please. The halls and area from parking to lobby were dark and frankly a little scary.
We were told numerous times that we were mistakenly given the blue VIP key cards. We were given them as a make good for the first crappy room and missing reservation. We were ready to leave the hotel and go somewhere else. Even at checkout we were told for the 10th time that we had been mistakenly given the dreaded blue key cards. I wasn't going to complain at all but the attitude that the mistakes made were giving me a blue key card and not screwing the reservation up and giving me a room that wasn't ready.

Now the good.

The nicer room on the 17th floor was really nice. King size bed and windows that wrapped around the whole room offering amazing views of the buildings and mountains. The bathroom was nice, the extra room area (this is an all suites hotel) was OK (although we left the kids at home for this trip). Jeff on the front counter did step up and get us the better room and called up 10 minutes after our arrival to make sure that everything was OK.
The breakfasts in the hotel restaurant (the ones I thought were free) were good. They should be. I paid for them.
It's nice to be close to everything and with this hotel, you are close.

Will I stay here again? Not sure.
Explain your policies and programs to your guests and tighten up on missing third party reservations. Maybe have them emailed to more than just one person. Especially a person that probably goes home at night.

.... more > 2 > 3 > 4 > 5

Rosedale on Robson
838 Hamilton at Robson Street
Vancouver BC

Call Toll Free: 1-866-676-7078 Promo Code: HBC3386

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Rosie's on Robson

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